🛡️ Responsible Gaming Policy

cbc999 Responsible Gaming —
Your safety is our priority

cbc999 believes that gaming should be a source of enjoyment, not stress. We are committed to protecting every player's mental and financial wellbeing — for players aged 21 and above only.

21+ ONLY

What is Responsible Gaming and why does it matter?


At cbc999, we believe online gaming is a form of entertainment — but it stays enjoyable only when done in a controlled and planned way. Responsible gaming means understanding your own limits, setting a budget, and not viewing gaming as a way to solve financial problems.

Our platform includes many tools and policies that help you stay in control of your gaming experience. Ensuring a safe and transparent environment for every player is our core responsibility.

cbc999 is for people aged 21 and above only. Registration and gaming by minors is strictly prohibited.

Important to remember:
  • Gaming is for entertainment, not a source of income.
  • Only play with money you can afford to lose.
  • Never borrow money or go into debt to fund gaming.
  • Do not game while under the influence of alcohol or in a disturbed mental state.
  • If gaming feels like a problem, seek help right away.

Our Protection Tools


Setting Deposit Limits

You can set daily, weekly, or monthly deposit limits. Once a limit is set, you cannot deposit beyond that amount, keeping your budget under control. The minimum deposit is just ৳100.

Time-Out Feature

Use the time-out feature when you want to take a break for a set period. You can temporarily suspend your account for anywhere from 24 hours up to 30 days.

Self-Exclusion

If you feel that controlling your gaming is becoming difficult, choose self-exclusion. This option lets you deactivate your account for a long period or permanently. Contact support to proceed.

Bet Limit Control

Set a maximum bet amount for each betting session. It works like a single-session budget plan and protects you from excessive losses.

Reality Check Reminder

At set intervals, the platform will send you a notification showing how long you have been playing and your wins and losses, so you can make informed decisions.

24/7 Bengali support

The cbc999 live chat support team is available 24 hours a day, 7 days a week in Bengali. Contact us immediately for any concerns or issues related to gaming.

Age Restrictions and Minor Protection


21+ Age Requirement

cbc999 is for people aged 21 and above only. Age is verified at registration, and providing false information will result in the account being closed immediately.

Parental Controls

If there are children or teenagers in your household, use parental control software on your devices. Always keep your login details private and never share them with others.

Identity Verification

Every account goes through an identity verification (KYC) process. Confirming your age and identity via a national ID card or passport is required. This ensures a safe and fair gaming environment.

Important Warning:

If you find out that a minor is using cbc999, please notify our support team immediately. We will take action without delay. Protecting minors from gaming is one of our highest priorities.

For players aged 21 and above only

By accessing cbc999, you confirm that you are aged 21 or above and that you are using this platform of your own free will.

Signs of Problem Gaming


When gaming becomes a problem rather than a pleasure, it is important to get help for yourself or a loved one. If you notice the signs below, be alert and seek help:

  • You are placing larger bets to try to recover losses and cannot stop this cycle.
  • You repeatedly try to cut down or stop gaming but fail each time.
  • You spend more time and attention on gaming than on family, friends, or work.
  • You are borrowing money or taking funds from the family's savings to fund gaming.
  • You feel anxious, irritable, or depressed after losing at gaming.
  • You are being dishonest with family or friends about your gaming habits.
  • Gaming has become a way to escape stress, loneliness, or sadness.

What should you do?

If you notice more than one of the signs above in yourself, then:

1

Take a break

Use the time-out or self-exclusion feature to step away from gaming.

2

Contact support

Reach out via cbc999's 24/7 live chat or at [email protected].

3

Talk to a loved one

Share how you are feeling with a family member or a trusted friend.

4

Seek professional help

Consult a psychologist or counsellor — reaching out for help is a sign of courage.

How to Use Account Control Tools


Deposit Limit

Log in to your account and go to the Settings section. From there, set a "Daily Limit", "Weekly Limit", or "Monthly Limit". Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour wait — this delay is intentional, for your protection.

Taking a Time-Out

Log in and select the "Time-Out" option in Account Settings. You can temporarily suspend your account for 24 hours, 72 hours, 1 week, or 1 month. During this period you cannot play games or make deposits, but you can still withdraw funds.

Self-Exclusion

Choose self-exclusion for a long-term or permanent break. This can be done through Settings or by contacting the support team directly. During self-exclusion, no promotional messages will be sent and you will be prevented from opening a new account.

Transaction details: The minimum deposit is ৳100 and the minimum withdrawal is ৳500. Withdrawals via bKash, Nagad, Rocket, and bank transfer are usually completed within 15 minutes to 2 hours. Do not base your entire financial plans on winnings from gaming.

Core Principles of Healthy Gaming


Plan a budget

Set a fixed budget before you start gaming and stay within that limit. Set aside a small portion of your monthly entertainment budget for gaming — never use household funds or savings to game.

Keep your time limited

Decide how much time you will spend on gaming each day. Set an alarm or use the platform's reality check feature. Gaming should never cut into your sleep, work, or family time.

Do not try to recover money you have lost

"Chasing losses" — the urge to win back money you have lost — is the main cause of problem gaming. Remember that gaming depends on random outcomes and a previous loss does not guarantee a future win.

Focus on other forms of entertainment

Rather than making gaming your only source of fun, spend time with family, read books, play sports, or learn something new. A varied lifestyle reduces dependence on gaming.

Responsible Gaming FAQ


Log in to your account and go to the Account Settings section. Click on the "Responsible Gaming" or "Set Limits" option. Choose a daily, weekly, or monthly limit, enter the amount, and confirm. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Yes. Any balance remaining in your account after activating self-exclusion can still be withdrawn. The minimum withdrawal amount is ৳500, and funds are usually sent to your bKash, Nagad, Rocket, or bank account within 15 minutes to 2 hours.

A time-out is a temporary break — usually from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion is long-term or permanent — your account is closed for an extended period or indefinitely, and promotional messages are also stopped.

Start by encouraging them to talk without judgment or pressure. You can then contact the cbc999 support team — we can apply protective measures to the account in question. It is also a good idea to recommend professional mental health support.

No. cbc999 is strictly for people aged 21 and above. Even at 18, opening an account or playing on this platform is completely prohibited. Age is verified at registration, and any account created with a false age will be cancelled.

Reach out via cbc999's 24/7 live chat or send an email to [email protected]. Our support team provides service in Bengali and can activate a time-out or self-exclusion immediately upon your request. Your privacy is fully protected.

Enjoy safe and enjoyable gaming

Play responsibly and enjoy cbc999's wide range of game categories. If you have any questions, check our FAQ or contact support.